Penneys says it’s ‘working to improve’ sizing issues after shoppers complain

27

Penneys says it is working to improve it’s sizing after a number of shoppers have complained about not being able to fit into their clothes.

The budget retailer is one of Ireland’s best loved brands, stocking affordable fashion for customers all year round.

However, as of late, a number of people have taken to social media to question why the size marked on the clothes doesn’t reflect the size that they usually fit in to.

One person wrote on Twitter: “I bought some clothes in Penneys for going away. The range of sizes I got were a 10, 12 and 14. Nothing fit me. The 10 & 12 were too big. The 14 was too small. What gives??”

Get the latest RSVP headlines straight to your inbox for free by signing up to our newsletter

“I bought 2 of the same t-shirt once and one was a crop top and one was a dress. The jeans are always a gamble too,” a second shopper wrote.

While a third remarked: “I tried on 4 pairs of the EXACT same jeans all in the same size and they fit different.”

The problem was brought to the fore last month when Miss Ireland Chelsea Farrell called out Penneys after her mum bought four pairs of shorts, all of which turned out to be different sizes. A TikTok video showing off the shorts went viral and clocked up over 650,000 views.

Now in a statement, the company says it is working with both suppliers and technologists to work on these issues.

A spokesperson told RSVP Live: “Everyone is welcome at Penneys which is reflected in the broad size ranges we offer. Consistency of fit matters as much to us as it does to our customers. We are always working with both our suppliers and technologists in our quality team to track and improve this.”

The spokesperson added that shoppers are encouraged to reach out to Penneys over any issues they may have with their clothes.

They said: “We continue to fit our designs using Size UK data as standard but always encourage customers to get in touch with us if they have concerns about sizing and we will happily look into their query.”